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Shipping Information

Address Information:

To calculate the shipping for the items currently in your cart, type in your address information and click the correct animal picture below. Hint: the text directly above the animals gives you the correct choice.

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Or, you may proceed to Checkout now has two warehouses to serve our customers:

Our headquarters in Livermore, CA and our new shipping facility in Stone Mountain, GA. Having locations on either side of the country allows us to carry more stock as well as speed up shipping to our customers. We will make every effort to ship from the facility that's closest to your shipping address, however, circumstances may arise where we will have to ship from the other warehouse.

Orders placed Monday-Friday before the cutoff point of 4:00 PM local time generally ship out the same day that you order. Orders with out-of-stock items are the main exception to this. Once your order has been placed, you can check the status by signing on to our website. A confirmation e-mail with the tracking number is also sent once your order has shipped. most commonly uses UPS, FedEx, and the US Post Office. Will-call pickup is also available for customers in the San Francisco Bay area and Metropolitan Atlanta area.

UPS Ground transfit times from Livermore, CA
UPS Ground Transit Time
from our Livermore, CA Location
UPS Ground transfit times from Atlanta, GA.
UPS Ground Transit Time
from our Atlanta, GA Location

When should I expect my shipment?

Please note that shipping times may vary with customer's location; while shipments should not take longer than listed below, they are sometimes faster. Please remember that count of business days begins on the day after the order ships and does not include weekends.

International Shipments

Please note that delivery times on international shipments varies greatly from country to country, and so we cannot specify an outside delivery time for these methods.

Does shipping occur on weekends? is not open during weekends. Orders placed on weekends will be processed the following Monday. Shipping companies also do not normally ship on weekends, so delivery time is given in business days. For instance, orders placed on a Friday with overnight shipping selected will arrive on the following Monday. For orders placed on a Friday that must arrive on Saturday, a Saturday delivery option is sometimes available. Please contact our sales department to see if that option is available to you.

How do I track my order once it has shipped?

To obtain your tracking number and information, you can sign on to our website with your username and password and go to the List all Orders link in the upper right-hand column. If you know the order number you wish to track, you may enter that number along with the postal code of the shipping address and receive tracking information through the web. In addition to this, a confirmation e-mail with the tracking details is sent when your order ships.

Will a signature be required when my package is delivered?

For all ground shipments, no signature is required at the time of delivery, and a package may be left on the premises without your being notified prior. For all faster shipments, such as UPS or Fed-Ex 3-day, 2-day, or overnight delivery, a signature is required, and packages will not be left on the premises without a signature.

What happens if there is a problem with my shipment?

If you encounter a problem with your shipment, such as the shipment never arriving or being delivered to the incorrect address, please don't hesitate to contact us. We are happy to contact the shipping company and investigate the problem for you.

What is the difference between a commercial and residential address?

If you are having your order shipped to someone's home, your order is sent to a residential address. Orders sent to a business or office building are shipping to a commercial address. It is preferential to ship to a commercial address because the cost is generally about $2.00 cheaper, and also because it is more likely that there will be someone there to sign for the package.

How are shipping costs determined?

Shipping costs are determined based on the weight of your order and the ship-to address. It is good to keep in mind that shipping costs will change if you add items to your order, or change the address that the items are being shipped to.

Does profit on shipping costs? does not profit on shipping costs. The amount that the shipping company charges is basically the amount that we charge you.

Can I have items shipped on my company's account number?

If you have a UPS or FedEx account number that you would prefer to use when your order is shipped, we are happy to accommodate this.